The Danish Gambling Authority, along with the Danish Consumer Ombudsman and the Danish Ministry of Taxation, is the main regulatory body when it comes to the Danish gambling market. The Danish Gambling Authority is responsible for monitoring both land-based and offshore-based casinos. The Ministry of Taxation, on the other hand, is in charge of the license holders’ registration, inspection of their entities, and of course, the collection of gaming duties. Meanwhile, the Danish Consumer Ombudsman assists the Danish Gambling Authority.
The History of Gambling in Denmark
Here’s a quick history of gambling in Denmark. In 1770, Copenhagen held the first ever organized horse race in Denmark. In 1859, the Dansk Galop was created to organize horse racing in the country. This happened after one century without any horse races. In 1948, the first national lottery in Denmark was born with the name Danske Spil A/S. It was in 1902 when the first ever casino opens up in the country- but with the royal approval, of course. The first casino was Casino Marienlyst. In 1996, the Royal Casino in Aarhus was able to introduce live poker for the first time. In 2009, the Danish court successfully overthrows the Danske Spil’s gambling monopoly after facing a lot of pressure from the overseas operators and the EU. In 2010, a new gambling framework was created which allows all gambling operators and online casino owners to do business in Denmark- but with strict rules and regulations, of course. It was the July 1 2010 Act No. 848. The law was able to take effect after two years. In January 25 2012, the Executive Order No. 67 was created. This law was specifically created for online casinos in Denmark. It was also around this time when Denmark was able to get its own legal framework for providing gambling licenses to online casinos. In January 25, 2012, Executive Order No. 66 also arrives which primarily deals with online betting activities. Finally, it was in 2018 when Danish internet service providers were ordered to block around 24 unlicensed online betting sites and online casinos.
The Present Gambling Laws in Denmark
As of 2018, all gambling-related activities in the country are regulated and monitored by the Danish Gaming Authority. The DGA is an independent agency of the Danish Government. The Danish Gambling Authority also working under the supervision and assistance of the Danish Ministry of Taxation. The DGA is responsible for regulating and licensing all online casino operators in the country. It monitors every online casino game, including lottery, slot games, poker games, as well as all online casinos that are currently operating. It was in 2010 when the Act No.848 of 1 July 2010 was set up. This act serves as Denmark’s framework in all gambling-related licensing and registration activities in the country. It was also around this time when Danske Spil’s gambling monopoly came to an end. The Executive Order No. 67 arrives two years later which was created to foresee all regulatory activities and events related to gambling. It was also around this time when the Danish Gambling Authority added other games to the Executive Order, including online sports betting. As of now, offshore-based casino companies are allowed to apply for two Denmark licenses- the combined betting and online casino licenses can now be availed to be able to provide their casino services to Danish players. In 2012, Denmark watched a change of law happen when it comes to gambling. This change was able to start a period of liberalization for the gambling market in Denmark. During the first year, the Danish Gambling Authority was able to issue a total of 25 gambling licenses to online casinos. The DGA also signed a bilateral agreement with one of the most reliable regulatory bodies, the Alderney Gambling Control Commission. The agreement made it possible for foreign operators to apply for a gambling license in Denmark- even if they have no physical offices in the country. But of course, the applications still have to be approved by the Danish Gaming Authority. Denmark’s strict but organized gambling laws were able to provide a well-structured system for all gambling licensing and regulatory activities in Denmark. The DGA is very meticulous and selective when it comes to giving out gambling licenses: so online casinos that will pass the DGA’s standards are surely of top-notch quality and offers the best online gambling services. The Danish Gaming Authority has also ordered internet service providers in the country to block off and prohibit access from unlicensed online casinos. In 2018, 24 unlicensed casinos were blocked in the country for violating Denmark’s strict gambling laws. It must also be noted that Denmark has high tax rates for gambling operators. The taxes for gambling businesses in Denmark are the following: 20% additional gaming tax and 28% corporation tax.
The Two Categories of the Denmark License
The Denmark gambling license falls under two categories. The first type of Denmark license is the betting license. The betting license can be awarded to both land-based casinos and offshore-based casinos. The great thing about the Danish Gambling Authority’s betting license is it can be expanded to include another country which is Greenland. This type of license is valid for five years and the DGA does not impose a limit on the number of licenses approved. The second type of Denmark license is the online casino license. This type of Denmark license is valid for 10 years but there’s a limit on the number of licenses that are given out.
The difference between the two Denmark licenses are pretty easy to identify. The first type of license, which is the betting license, is only applicable to gambling companies which offers online sports betting services. The second type of Denmark license, which is the online casino license, is for online casino websites which offers various online gaming activities. Some examples of these online gaming activities are roulette, baccarat, punto banco, blackjack, poker, and other gambling machines. Chance games like bingo, lotto, and scratch cards are not included in this gambling license.
How the Danish Gambling Authority Handles Dispute Resolution
The Danish Gambling Authority does not provide mediation between its licensee and the casino player. But it can help a casino player to reach out to the online casino’s management. Initially, the casino player needs to submit a formal letter of complaint to the online casino’s registered address. Once the casino’s management receives the letter of complaint, the Danish Gambling Authority will give it up to 14 days to process and provide a resolution for the formal complaint. If the online casino fails to provide a solution or an answer to the dispute, the casino player can now go directly to the Danish Gambling Authority and once again, submit a formal complaint. The Danish Consumer Complaints Board will then analyze and inspect all the factors involved in the dispute. If an online casino is proven to have violated the Danish gambling laws, its gambling license from the Danish Gambling Authority might be revoked.
The License Regulation for DGA Candidate Players
Denmark’s new gaming act of 2012 requires a casino player to log into his account using a digital signature. This log-in process is one of the major requirements of an online casino to be approved by the Danish Gambling Authority. Online casinos need to implement the Danish NemID since it’s a requirement for online gambling companies to continue their operations. This requirement became effective way back in January 1, 2015. The one and only way for Danish casino players to register at the online casino of their choice is to use their NemID. On an additional note, casino players need to be at least 18 years of age to be able to create an account at an online casino and start playing their favorite online casino games.
How the Danish Gambling Authority Promotes Responsible Gaming
The Danish Gambling Authority is committed to promote responsible gaming among the Danish casino players. Last 2007 in Maastricht, the DGA became a member of EUROMAT or the European Gaming and Amusement Industry. By being a member of the organization, the DGA fully agrees to create its rules and policies to better promote responsible gaming for its citizens.
The Reason Why the Denmark License Remains a Top Choice for Online Gambling Operators
The main reason why the Denmark license continues to be the top choice among online gambling operators is its organized and impressive process of regulating and monitoring different online casinos operating in Denmark. Also, it was able to prove its reliability countless of times already.
Player Protection at Denmark-licensed NetEnt Casinos
Unfortunately, the Danish Gambling Authority does not mediate feuds or disputes between its licensee and the licensee’s players. If a casino player has a concern or issue that needs to be resolved, must create or submit the complaint at the online casino’s registered address. After receiving the casino player’s formal complaint, the online casino must be able to process the complaint within 14 days. If after the given period, the online casino still does not have a resolution or answer to the complaint, the casino player may then go directly to the Danish Gambling Authority to file another formal complaint. The Danish Consumer Complaints Board is the one which accepts formal complaints against a licensee.
The Danish Gaming Authority has also created a very helpful national register of players who chose to voluntarily self-exclude which is called the ROFUS. For Denmark-licensed online casinos, players can just click the ROFUS button, located at every casino’s homepage, to voluntarily self-exclude. The player also has an option to use the NemID to self-exclude. Self-exclusion is an irreversible action if the player chooses permanent self-exclusion. But of course, every casino player has an option to choose either the temporary or the permanent exclusion. For the permanent exclusion option, the Danish Gambling Authority can delete the player one year after choosing the self-exclusion.
There’s a new gambling rule in Denmark that requires online casinos to be transparent and completely honest when it comes to advertising the possible wins that a player can get for each round. Misleading online casino advertisements can be punishable by law. This gambling act is formulated for the sole purpose of regulating how online casinos market their bonuses and winnings. Every online casino is required to clearly and correctly inform its casino players about the bonuses and rewards that it’s currently offering, the possible wins that a player can get for every round, and to clarify all the regulations and rules and make sure that the player fully understands them.
Once the player successfully creates an account with the online casino of his choice and meets all the necessary requirements, the bonus rewards should immediately be sent to the casino player’s account. The players will always have up to 60 days to fulfill the requirements for the welcome bonus.
List of NetEnt Casinos with Denmark License
The following are some of the Denmark-licensed online casinos: Karamba Casino, LeoVegas Casino, Dansk777 Casino, Tivoli Casino, Betway Casino, Fun Casino, Casino Club, CasinoCasino.com, Flume Casino, All Irish Casino, Eat Sleep Bet Casino, All British Casino, Yako Casino, Slots Capital Casino, Vegas Crest Casino, Slots.com Casino, Gunsbet Casino, Kajot Casino, Desert Nights Casino, Uptown Aces Casino, Bob Casino, Uptown Pokies Casino, 7Bit Casino, Lucky Red Casino, Playamo Casino, No Bonus Casino, SlotJoint Casino, DrueckGlueck Casino, FreeSpin Casino, All Australian Casino, Cherry Gold Casino, Barbados Casino, Joreels Casino, SlotsMagic Casino, Eclipse Casino, Mars Casino, Supernova Casino, Alf Casino, TwoUp Casino, Diamond Reels Casino, NextCasino, Casino Luck, King Billy Casino, Lucky31 Casino, Fair Go Casino, Maria Casino, Vera & John Casino, Miami Club Casino, Red Stag Casino, Oshi Casino, Dr Vegas Casino, Mr Green Casino, 888 Casino, Frank Casino, Hippodrome Casino, 777 Casino, SlotV Casino, JoyCasino, SlotOCash Casino, BoVegas Casino, Golden Lion Casino, Mucho Vegas Casino, Vegas Winner Casino, Lanadas Casino, Sportingbet Casino, Casino Share, Casino Classic, Captain Cooks Casino, Blackjack Ballroom Casino, and Queen Vegas Casino.